Frequently Asked Questions

How long do the dogs play outside?

Friendly well socialized dogs are placed in carefully selected playgroups. The dogs are free to play together in our 7 individual yards or our playrooms in inclement weather. They will be playing at least 4 to 6 hours a day depending on the dog. Dogs that cannot play with other dogs will receive two personalized playtimes in their own private yard every day. All dogs have full use of the outdoor section of their run as well.


What are the advantages of your indoor/outdoor runs compared to completely crate free facilities?

Having an individual area provides your dog with their own private den to rest, relax and eat. This prevents the possibility of fighting during feeding time and ensures your dog can enjoy their meal without having to worry about other dogs stealing it. When your dog is tired and wants to sleep they can do so without being pestered or interrupted by other dogs trying to engage them. Finally, having a private indoor/outdoor run is much safer for your dog than letting them roam around during the night with other dogs and limited supervision.


What should I bring for my pet while they are boarding?

First and foremost, please bring an emergency contact number in addition to your pets vaccination records. Please leave an emergency contact of where you will be and a local contact that can attend to your pet if necessary. 

If you have a small dog, we will accept their bed, as they actually do better with their own bed.  

Is the facility heated and cooled?

Our boarding facility is completely climate controlled (heating and air-conditioning). Although we cannot control the outdoor areas we monitor the weather closely to ensure the conditions are safe for your dog to be outside. If the weather is unsuitable for your pet, we will use our heated and airconditioned playrooms.



What safety features do you have in place to protect my dog?

To ensure the safety of your pet we have ADT security monitoring for theft, fire and carbon monoxide. We have a generator to ensure our facility has air conditioning and heat in case of a power outage. Our fences and runs are constantly checked for points of escape. Our premises are monitored by video surveillance.

All our staff are trained in pet first aid.



What vaccinations does my dog need?

Your dog will need a DHPP vaccination, which is a combination of four vaccines given to puppies that protects against distemper, hepatitis, parvo virus and parainfluenza virus. Your dog will also need a Rabies vaccination and a Bordetella vaccination.

Vaccinations at a glance:
All boarding dogs MUST HAVE THEIR VACCINATIONS UP TO DATE. This includes DHPP,  Rabies and the Bordetella (Kennel Cough) vaccination.  

All cats must have their FVRCP & Rabies vaccination .  

We also accept titres (For Rabies/Distemper ONLY, kennel cough still needs to be up to date).

PLEASE NOTE: Kennel Cough - your Veterinarian may not give it unless asked.



Will you administer medication to my pet?

Yes we will administer medication. Unfortunately though we do not accept diabetic animals, or animals that have seizures.


What About Kennel Cough?

Kennel cough is a fairly common ailment in dogs and is caused by an airborne virus. Just like children often contract colds by being exposed at school or camp, dogs often contract Kennel Cough by being exposed wherever dogs can be found. Just as the case with the human cold, we cannot get rid of Kennel Cough all together. The vaccine is only approximately 60 % effective. It is similar to the “flu shot” for people; each year a vaccine is developed based on which strain(s) are suspected to be most prevalent, but there are many other strains of virus out there that can cause a dog to develop Kennel Cough. Be aware that your dog can still catch Kennel Cough even if s/he has had a shot to prevent it. Moreover, a dog can carry the illness and spread it to others without displaying symptoms itself. Therefore, for the safety of our other guests, we do not allow dogs that are presenting with kennel cough symptoms to stay.


Should I book a Kennel bath or Full Groom?

Playing, jumping in and out of the kiddie pool, and having general doggie fun, your dog may get dirty! Before your dog goes home, we do try to towel them off and give them a quick brush. Yet even with this once-over, inevitably they will not be as clean as they were on their arrival. We suggest booking a bath or grooming appointment for the day they go home.


Why Is My Dog Thirsty when we get home?

Your dog will be very excited upon arriving home. Excitement leads to thirst. Give your dog only a small amount of water or ice cubes in the first half hour. Do not allow your dog to drink a large amount of water as this may lead to stomach upset.